The Seven Quality Management Principles of ISO 9001:2015 utilize the philosophy of the process approach. This Plan Do Check Act cycle centers on these principles, which are used by management as a guide toward improving performance and identifying the main elements needed in a good and robust quality system.

1. CUSTOMER FOCUS

Organizations depend on their customers and therefore have to understand their current and future customer needs, meet their customer’s requirements and strive to exceed their customer’s expectations.

2. LEADERSHIP

Leaders establish a unity of purpose and the direction of the organization. They need to create and maintain an internal environment in which people can become fully involved in achieving the organization’s objectives.

3. ENGAGEMENT of PEOPLE

People at all levels are the essence of an organization. Their full involvement creates opportunities for their abilities to be used for the organization’s benefit.

4. PROCESS APPROACH

A desired result is achieved more efficiently when activities and related resources are managed as a process, which has a beginning, middle and end.  Inputs are clearly transformed into outputs, repeatedly.

5. IMPROVEMENT

Continuous overall performance improvement is the objective of a successful long-term organization.

6. EVIDENCE BASED DECISION-MAKING

Effective decisions are based on solid information and objective data analysis.

7. RELATIONSHIP MANAGEMENT

An organization, its suppliers, and stakeholders (interested parties) are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

The Seven Quality Management Principles of ISO 9001:2015 utilize the Plan Do Check Act cycle as a guide toward improving performance and using the main elements needed in a good and robust quality system.