ISO 10002:2014 – QFS Management System
ISO 10002:2014 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. Customer Satisfaction shows that your organization cares about customer feedback and receives, manages and resolves customer complaints effectively.
- Continual improvement